AFTER BUILD. PROFESSIONAL AFTER CARE FOR NEW HOMES
The story in brief. Our background
and how we got here!
20 years ago, my business partner and I were approached by a company seeking a better way to manage new build snags.
After some dialogue we established that actually, initial snags were only a part of the challenge and that providing a more efficient way to manage the 2 years following legal completion was what was really needed.
So, we set out to create an after care service for SME house builders, based on a unique fixed-price proposition i.e., we would charge a simple fee per plot, regardless of how many defects are reported, which means that a developer understands the cost from the outset.
The service has expanded nationally and today we operate across new homes developments from the northwest to the southeast, including sizeable schemes in the major cities of Manchester, Birmingham, Bristol and London.
It turned out to be a winning idea!
And since 2003 we have witnessed a seismic shift in purchaser's expectations. Today, after care must be better, faster, comprehensive and more professional than ever before.
Not surprisingly, developers have found it ever more difficult to organise their own service, recognising the cost and distractions of recruiting and training staff, and finding an affordable system to manage the entire process.
We understand their frustration. Our investment in people and technology has never stopped. The need to have the best people supported with the latest in cloud computing is largely why, forward looking developers are switching to After Build. They recognise the importance of providing their customers with a reliable, professional, after care service.
But it also has to be cost effective given the challenges of a difficult economy and constantly changing legislative landscape.
100,000 defects resolved ... 1,500 developments engaged ... 30,000 homeowners supported ... 2,000 contractors managed!