After Build quantify their service by a range of measures. Are we more performance and cost efficient? Different clients experience this in different ways because of how they resource their after care and how much this costs them. Aside from reducing overheads, outsourcing provides many other benefits:
- No recruitment costs
- Training costs are not applicable
- Sickness or holiday costs are not a problem
- Office space costs no longer apply
- No concerns about IT costs
Here are four case studies. The amount of client resource varies in each situation depending mostly on the size of their company. After Build has established the true cost of after care. Each study is a pdf which can be opened and printed and in the meantime you can read an outline below.
A small family business building 25 plots a year. They managed their after care with a mix of full and part-time Administrators. Their experience has been gained ‘on the job’ with no formal training. Recently the business began to feel the strain of complaints which has led to the resignation of their only full-time employee, leaving their business exposed.
After Build achieved cost reductions of 81% and improved performance by 63%.
This operation had grown quickly building 50 plots a year meanwhile, their resource has not grown. With a resource of two full-time people, a After Care Executive (ex-site) supported by an experienced Administrator. The major issues were costs. Additionally they didn’t have a system to record problems With the volume of issues becoming unmanageable complaints were frequent. The After Care Executive was constantly playing catch-up, personally attending plots to carry out minor repairs which only compounded issues further.
After Build achieved cost reductions of 74% and improved performance by 50%.