ONE GOOD IDEA BECAME MANY
In 2002 we had what we thought was a good idea. It turned out to be a great idea!
The new homes industry was beset by problems – caused by customers not receiving adequate support, contractors unclear about their obligations and a range of other age-old building issues which meant that Home Builders can’t always concentrate on building!
We offer a fixed-price service which makes us unique and provides clients with long-term protection against rising costs. As Home Builder, you pay a known fixed amount per plot, irrespective of the volume of calls and defects reported. Thereafter our warranty trained coordinators manage the entire process for the two years following legal completion:
- We take all homeowner calls
- Diagnose the issue
- Record it for you to see whenever you wish (using the Client Portal)
- Manage your original contractors
- Raise and issue job instructions
- Make the appointment with the homeowner
- Close the completed works down
Control of contractors and funds means there is a highly compelling argument for outsourced after care. Today, this continues to be the formula driving an efficient, reliable service, to which we have added a number of additional site-based services to assist with the overriding objective of build quality and excellent after care.
Our core service is meeting the Home Builder’s obligations during the ‘Builder’s Rectification Period’. The service recognises the differing management requirements of most warranty providers.We’ll work with you and your contractor if a legitimate issue is reported to resolve the problem and we’ll always keep the homeowner informed.
Our technology is secure and underpins our finely honed process. We work of Microsoft Dynamics 365 – one of the most sophisticated Cloud based CRM platforms.