After Build deliver reliable outsourced customer care for new homes developers. Our skill is tailoring customer care services to manage new homes.
The business founders identified an industry with a problem, from which has grown this popular solution. Our fixed-price service makes us unique, providing clients with long-term protection against rising costs.
Coupled with control of contractors this is a compelling argument for outsourced customer care. Today, this continues to be the formula driving an efficient, reliable service.
21st CENTURY market demands
After Build launched in 2003, and although the market has evolved over time, our approach has always been to unburden our clients from the daily demands of property warranty issues.
Our core service is defect management, meeting the developer’s obligations under the Builder’s Rectification period. The service recognises the differing management requirements of most warranty providers.
Increasingly we find occupants expect more than ever, so a poor response will lead to complaints. Because of the growth in social media, it has become easier for the homeowner to get what they want, when they want it. Failure to recognise this will place any developer firmly on the back foot.
After Build people and systems provide a friendly and professional response to all situations; we remain mindful of the need to handle the developer’s problems with exceptional skill and care.