About us and Our Outsourced After Care

You can use this page to find out more about us which will tell you about our unique service offering. 

After Build deliver reliable outsourced after care for new homes developers. Our skill is tailoring After care and related services to manage new homes.

The business founders identified an industry with a problem. Problems are caused by customers, contractors and age-old building issues and so developers can’t always concentrate on developing!

We offer a fixed-price service which makes us unique and provides clients with long-term protection against rising costs.

Control of contractors and funds means there is a compelling argument for outsourced After care. Today, this continues to be the formula driving an efficient, reliable service.

Our core service is meeting the developer’s obligations under the Builder’s  Rectification period. The service recognises the differing management requirements of most warranty providers. 

We’ll handle the contact with your customer and accurately diagnose their reports of problems. Our coordinators know the difference between issues you’re required to respond to and home owner maintenance. 

We’ll work with you and your contractor if a legitimate issue is reported to resolve the problem and we’ll always keep the occupant informed. 

You’ll be able to keep track of your contractors’ performance and all your jobs on the Client Portal. Your customers can see the progress of their jobs on the occupant portal.

Our technology is secure and underpins our finely honed process. We work of Microsoft Dynamics 365. 

About Us – Who we are! 

After Build launched in 2003, and although the market has evolved over time, our approach has always been the same. We want to unburden our clients from the daily demands of property warranty issues.

The original directors who founded the business still own and run the company. Now we have a multi functioning South East based team who work with a national community of house builders. We also have site teams across London and the Home Counties. 

Consumer Expectations

Occupants expect more than ever and so a poor response can lead to complaints. Social media means it’s become easier for the homeowner to get what they want. Failure to recognise the problem will place any developer firmly on the back foot.

After Build provides a friendly and professional response because we’re mindful of handling the developer’s problems with skill and care.

About Us

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