ONE GOOD IDEA BECAME MANY

In 2002 we had what we thought was a good idea. It turned out to be a great idea!

The new homes industry was beset by problems – caused by customers not receiving adequate support, contractors unclear about their obligations and a range of other age-old building issues which meant that Home Builders can’t always concentrate on building!

After Build deliver reliable outsourced after care for new Homes Builders. Our skill is tailoring after care and related services to manage new homes.

We offer a fixed-price service which makes us unique and provides clients with long-term protection against rising costs. As Home Builder, you pay a known fixed amount per plot, irrespective of the volume of calls and defects reported. Thereafter our warranty trained coordinators manage the entire process for the two years following legal completion:

  • We take all homeowner calls
  • Diagnose the issue
  • Record it for you to see whenever you wish (using the Client Portal)
  • Manage your original contractors
  • Raise and issue job instructions
  • Make the appointment with the homeowner
  • Close the completed works down

Control of contractors and funds means there is a highly compelling argument for outsourced after care. Today, this continues to be the formula driving an efficient, reliable service, to which we have added a number of additional site-based services to assist with the overriding objective of build quality and excellent after care.

Our core service is meeting the Home Builder’s obligations during the ‘Builder’s  Rectification Period’. The service recognises the differing management requirements of most warranty providers.We’ll work with you and your contractor if a legitimate issue is reported to resolve the problem and we’ll always keep the homeowner informed.

Our technology is secure and underpins our finely honed process. We work of Microsoft Dynamics 365 – one of the most sophisticated Cloud based CRM platforms.

ABOUT WHO WE ARE

After Build launched in 2003, a year following our good idea, and although the market has evolved over time, our approach has always been the same. We want to unburden our clients from the daily demands of property warranty issues.

The original directors who founded the business still own and run the company. Now we have a multi functioning South East based team who work with a national community of Home Builders, comprising property developers, housing associations and main contractors. We also have site teams across London and the Home Counties.

CONSUMER EXPECTATIONS

Occupants expect more than ever and so a poor response can lead to complaints. Social media means it’s become easier for the homeowner to get what they want. Failure to recognise the problem will place any developer firmly on the back foot.

After Build provides a friendly and professional response because we’re mindful of handling the developer’s problems with skill and care.

Follow our LinkedIn page where you can see articles and posts on a weekly basis as well as conversational pieces.

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We Work With

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During this difficult time After Build’s service continues as normal. Given our technology platform, the team is able to operate remotely without impacting on service levels – this includes Out of Hours Emergency cover.

In the event that a developer’s contractor is unable to attend a property (either because they are instructed not to, or because a homeowner does not wish it) the Property Coordinator will take full details of the issue, recording it on our system in readiness for making an appointment just as soon as matters return to normal.

Any specific enquiries from existing clients call: 01444 230333 or email: kerrim@afterbuild.com.

Enquiries from any organisation not a client but wishing to know more about our services, email: markf@afterbuild.com.

We encourage all clients, contractors and homeowners to stay safe.