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 We have provided you with some useful guidance notes to help you
enjoy
your new property to the full
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Running a modern busy home doesn't have to be difficult, even though there can be a few things you need to remember.
After Build is here for the management of legitimate building defects, however there will be basic homeowner maintenance requirements for which you will always remain responsible.
We have provided you with some helpful guidance sheets that cover most aspects - select from the list opposite.
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Appliances
Decorating
External
General maintenance
Plumbing |
To provide more detailed understanding of the likely range of issues you could encounter
we
have produced this table with the relevant course of action/response. This is not totally
inclusive but will address the majority of typical issues.
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Contact After Build |
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Not covered by After Build |
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Homeowner maintenance |
| ITEM |
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ISSUE |
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COMMENTS |
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Alarm installation |
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Failure |
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Contact After Build. |
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Alarm installation |
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Service
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Alarm servicing is the homeowner's responsibility. Remember, failure to carry out annual service maintenance could invalidate your warranty (check the system manually). |
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Appliances (electrical) |
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Failure |
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Homeowner to call appliance manufacturer and follow instructions in your appliance warranty cover.
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Appliances (electrical) |
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Damage |
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All damage is the homeowner's responsibility. |
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Blockages |
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Wastes, drains and traps |
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Contact After Build. Please note however, blockages caused by the homeowner are not covered and may incur a charge. |
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Cracks to bricks and mortar |
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Less than 5 mm
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Some minor cracking due to shrinkage is normal and can be expected.
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Cracks to bricks and mortar
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Exceeding 5 mm
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Contact After Build.
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Central heating boiler
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Breakdown
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Contact After Build.
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Central heating boiler |
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Service
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Boiler servicing is the homeowner's responsibility. Remember, failure to maintain annual service checks can seriously reduce the life of the system and invalidate the warranty (you should refer to the service label on the boiler).
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Central heating boiler |
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Leaking pipes/radiators
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Contact After Build.
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Central heating
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Noisy
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Contact After Build if this occurs during the first 12 months.
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Chips and scratches
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Glass/sanitary ware/cabinets/worktops/
floors/tiles |
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Claims for damage to items in the home must be made in accordance with the developer's formal handover process. |
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Colour variations
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Wood, marble etc.
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Colour and tone variations in natural materials are normal and to be expected.
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Condensation
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Condensation is normal and due to the drying out process. It can be eased by adequate ventilation e.g. ensure window trickle vents are open. |
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Conservatory
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Leaks
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Contact After Build.
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Cracks to concrete |
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Less than 5 mm
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Some minor cracking due to shrinkage is quite normal and can be expected.
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Cracks to concrete
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Exceeding 5 mm
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Contact After Build. |
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Cracks to dry-lining wall/ceilings and internal paint work
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Less than 2 mm |
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Some minor cracking due to shrinkage is quite normal and can be expected. Maintenance and touch-ups are the homeowner's responsibility.
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Cracks to dry-lining wall/ceilings and internal paint work |
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Exceeding 2 mm |
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Contact After Build. Please note that we will attend once to correct this but not before the end of the first 12 months.
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Doors |
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Lock/latch adjustment |
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Contact After Build.
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Doors
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Warping
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Contact After Build.
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Doors
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Easement
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Contact After Build. Please note that if a door is catching on carpet that you have had fitted, this is a homeowner's responsibility.
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Electrical |
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Transformers/circuits/sockets/
switches
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Contact After Build.
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Electrical
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Supply failure
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Neither your developer or After Build has control over a homeowner's supply - you should contact your supplier directly.
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Electrical
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Damaged fittings and blown
bulbs
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Homeowner maintenance.
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Extractor fans
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Failure
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Contact After Build. |
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Fencing
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Loose panels and posts
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Contact After Build in the first 12 months. Thereafter this is considered to be a homeowner maintenance issue. Please note that problems arising due to extreme weather conditions e.g. storms and high winds are not covered.
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Flashing's |
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Leaking or loose
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Contact After Build. |
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Flashing's |
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Discoloured |
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Any external components will discolour due to weathering. |
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Floor finishes |
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Contact After Build. Please note that if the finish was damages following occupation this will not be covered. |
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Floor structures |
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Noise |
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Contact After Build in the first 6 months. Thereafter minor creaks are normal and can be expected due to joints of different materials. |
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Garage door
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Locks/cables/opening action
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Contact After Build.
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Gas installation
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If you smell gas or suspect a gas leak you MUST shut of the gas supply, do not operate anything electrical, leave the property and call the supplier's EMERGENCY telephone number. Then contact After Build.
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Grouting
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Cracking
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Contact After Build in the first 6 months. Thereafter minor cracking due to shrinkage is a homeowner maintenance issue.
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Gutters and down pipes
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Contact After Build. Please note that problems arising from debris in the gutters (dead leaves etc.) are the homeowner's responsibility and this will not be covered.
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Immersion heater |
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Failure
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Contact After Build.
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Kitchen units
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Door alignment
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This is homeowner maintenance.
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Kitchen units/work tops
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De-lamination
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Contact After Build. Please note that if de-lamination is due to water spillage caused by the homeowner you may not be covered.
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Landscaping |
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As homeowner you are responsible for the maintenance of the garden and its contents. |
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Meters and essential services |
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As homeowner you should contact your service provider directly.
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Nail/screw-pops
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Excessive
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Contact After Build. Please note that we will attend once to correct this but not before the end of the first 12 months. |
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Paths and paving slabs |
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Movement
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Contact After Build in the first 12 months. Small movement may occur over time due to the expansion and contraction of the sub-soil as weather conditions apply. |
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Roof |
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Contact After Build. Please note we cannot take responsibility for damage caused by severe weather conditions e.g. loose or slipped tiles. |
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Sanitary ware |
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All claims for damage to sanitary ware must be made in accordance with the developer's formal handover process. |
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Silicone sealant/mastic |
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Internal and external |
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Contact After Build in the first 6 months. Thereafter this will be considered a homeowner maintenance issue. |
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Settlement in the garden |
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Some settlement of new top soil is normal and to be expected. |
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Structural defects |
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Contact After Build.
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Shower doors |
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Contact After Build. |
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Soft furnishings |
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The homeowner must contact the developer. |
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Telephones |
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Line
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Line connection to a service is the homeowner's responsibility.
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Telephones |
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Sockets
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The homeowner may be responsible for slave socket connection (see your developer's policy on this matter).
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TV
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Service
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Usually it is the homeowner's responsibility to make arrangements with a service provider e.g. Sky.
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TV |
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Sockets/dish
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Contact After Build. Your home should be wired for service and in the case of apartments is usually connected to a communal receiving dish .
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Water services |
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Leaking pipes/taps |
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Contact After Build.
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Windows |
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Frames and furniture
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Contact After Build. |
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Wood |
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Minor separations, shrinkage and/or warping are normal and can be expected.
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