Our aim
To be the market leading solution providing cost effective customer care in the new homes sector.

Our promise
To professionally and responsibly manage the developer's obligations and provide the homeowner with a first class customer care experience.

Service standards
To diagnose the specific nature of those defects reported to us and then to respond to all reported defects within 5 working days, calling the homeowner to agree a time and date for work to be carried out where we believe that to be necessary. To conduct defect work within 30 days from the initial report where ever possible.

Communication
We will answer the telephone within 3 rings or, in instances of peak call activity, take a message and respond within 1 hour.

Involvement
We will seek the views of developers and homeowners, through contact and research to ensure we consistently provide the best service in the industry by meeting the ever changing needs of our customers and the expectations of their customers.

Performance
All work requires the homeowner to sign a satisfaction report. An audit procedure ensures that we maintain our high standards of service.

Confidentiality
All information will remain confidential and will only be released to a third party with the developer's agreement or where legally required.

Offices
Open Monday to Friday 8.00am to 5.00pm. A message service operates out of hours. Developers and homeowners may contact us by Telephone, FAX, E-mail and via our website.

Complaints
We take any complaint about our business, people or service most seriously. Please address any complaint to the Managing Director and we will respond within 5 working days